Privacy, confidentiality, terms and conditions

Individual therapy sessions last 50 minutes. Online sessions last either 30 minutes or 50 minutes.

Refunds and cancellation policy

When you book an appointment with me, I commit to making that time available for you, and close that time to anyone else. If you are late for your appointment, the session will end at the scheduled time, meaning your session will unfortunately be shorter. I have reserved this time for you and only you and have other people scheduled after your time. In turn, I promise to honour our appointments and be on time as well. Your time is valuable and so is mine. If you cancel after the 48 hours limit or fail to turn up, for any reason, you will be charged in full.

Client satisfaction

Cognitive behavioural hypnotherapy is a collaborative process in which the client and therapist work together as a team on a range of interventions identified as likely to be helpful. The number of sessions it takes varies depending on the problems and the individual. My aim is to provide a brief but comprehensive therapy using evidence-based techniques and approaches, with the intention of giving you the best chance of achieving the changes you are looking for. As with all therapeutic or medical interventions, success cannot be guaranteed, as progress depends in part upon the motivation and active participation of the client.

Protecting your personal information

Your personal details will not be shared with anyone for any purpose. Under privacy laws I cannot keep information when the purpose for which is was created has ended. All notes taken during the course of therapy will be shredded at the end of treatment, which I define as when I have not heard from you for 2 months. I keep a record of your given name and email address so that I can from from time to time send you information by email where I feel it will be of interest to you

Some moral and legal limitations apply to confidentiality. A therapist has a responsibility both to the client and to the community at large.  These limitations mainly concern risk of serious self-harm, harm to others and child protection. If a situation arises in which the moral or legal limits of confidentiality are exceeded, this will be explained and discussed with you.

Click here to read the privacy policy concerning this website.

Trained, qualified, nationally registered and insured for your protection

Qualified with Hypnotherapy Practitioner Diploma and Diploma in Cognitive Behavioural Hypnotherapy - recognised by the British Psychological Society (BPS). Certificate in Hypnotherapy Supervision.

Registered with British Society of Clinical Hypnosis and bound by their ethical standards. Member International College of Psychosomatic Medicine; Senior Associate Royal College of Medicine; Associate British Psychological Society. Licenced by CHNC Licence number 00161L10.

Full professional indemnity and public liability insurance.

CNCH accredited

BPS approved

Registered with the International College of Psychosomatic Medicine

Senior Associate Royal Society of Medicine

Web Site Content Disclaimer

Caroline Brown has taken due care and attention to provide information which is educational, accurate and error free. However, Caroline Brown does not guarantee that the content will always be accurate, complete or current; nor that access to the site will always be available. Content provided on this website is not intended as a substitute for medical advice. Caroline Brown does not accept responsibility for any loss, damage or injury arising from the use of this website nor the content herein.

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