Privacy, confidentiality, terms and conditions

Individual therapy sessions last 50 minutes. Online sessions last either 25 or 50 minutes.

Protecting your personal information

Your personal details will not be shared with anyone for any purpose, other than with your express permission.
Under the GDPR, I cannot keep information when the original purpose has come to an end. To send you information from time to time that I feel will be of interest to you, I keep a record of your email in the Cloud. You can unsubscribe from this at any time. Once you have completed therapy with me,  which I define as when I have not heard from you for 2 months, all information and notes taken during the course of therapy will be shredded to protect your privacy.
Some moral and legal limitations apply to confidentiality. A therapist has a responsibility both to the client and to the community at large. These limitations mainly concern risk of serious self-harm, harm to others and child protection. If a situation arises in which the moral or legal limits of confidentiality are exceeded, this will be explained and discussed with you.

Click here to read the privacy policy concerning this website.

Refunds and cancellation policy

When you book an appointment with me, I commit to making that time available for you, and close that time to anyone else. If you are late for your appointment, the session will end at the scheduled time, meaning your session will unfortunately be shorter. I have reserved this time for you and only you and have other people scheduled after your time. In turn, I promise to honour our appointments and be on time as well. Your time is valuable and so is mine. If you cancel after the 24 hour limit or fail to turn up for any reason you will be charged in full. There is a cancellation link in the booking confirmation email.

Client satisfaction

Cognitive behavioural hypnotherapy is a collaborative process in which client and therapist work together as a team to help resolve real-life problems. The number of sessions varies depending on the individual and the issues.  My aim is to provide a brief but comprehensive therapy using evidence-based techniques and approaches, with the intention of giving you the best chance of achieving the changes you are looking for. You will gain skills which will help you stay feeling good.  As with all therapeutic or medical interventions, success cannot be guaranteed, as progress depends in part upon the motivation and active participation of the client. The therapist provides the rationale and programme for therapy following discussion and assessment.

Qualified and nationally registered and professional memberships to ensure your safety and protection

My training conferrs Hypnotherapy Practitioner Diploma, Diploma in Cognitive Behavioural Hypnotherapy and Certificate in Hypnotherapy Supervision. Member International College of Psychosomatic Medicine; Senior Associate Royal College of Medicine; Associate British Psychological Society. I am registered with the British Society of Clinical Hypnosis and abide by their code of ethics.  You have the right to access their official procedures in circumstances where an issue cannot be satisfactorily resolved within the bounds of the therapeutic relationship.

What is hypnosis?

For answers to some frequently asked questions, take a look at this helpful website.

BPS approved

Registered with the International College of Psychosomatic Medicine

Senior Associate Royal Society of Medicine

Web Site Content Disclaimer

Caroline Brown has taken due care and attention to provide information which is educational, accurate and error free. However, Caroline Brown does not guarantee that the content will always be accurate, complete or current; nor that access to the site will always be available. Content provided on this website is not intended as a substitute for medical advice. Caroline Brown does not accept responsibility for any loss, damage or injury arising from the use of this website nor the content herein.

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